Troubleshooting

The most common situations, what they actually mean, and what to do. Every failure state in the app answers four questions: what happened, whether funds moved, whether your order is safe, and what to do next. This page collects them.

Wallet problems

Situation	What it means	What to do
No wallet detected	The site found no wallet extension in this browser	You do not need one. Type your receiving address manually and pay the bill from any wallet
The wallet rejected the request	You (or the wallet) declined. Nothing was sent, nothing was charged, your reservation is unchanged	Choose Pay with Wallet again before the order expires
The wallet refuses to prepare a payment from this account	Some wallets protect accounts holding inscriptions or other assets by refusing to spend from them. This refusal protects you	Pay from a clean account, or from a different wallet entirely
The connected account changed	Your wallet switched accounts mid-flow	The recipient printed on your quote is unchanged; the quote is the truth. Reopen the recipient card to confirm where delivery goes
Wrong network	The wallet is on testnet or another network	Switch the wallet to Bitcoin mainnet and retry

Quote and order problems

Situation	What it means	What to do
THE BILL WENT COLD (quote expired)	Signed quotes last 15 minutes and this one lapsed	Request a fresh quote. Every component is recalculated and re-signed. Nothing was charged
The reservation expired before I paid	The order window closed unpaid	Nothing was consumed and no credit was burned. Order again
I paid, but the order had already expired	Your payment confirmed after the window	The payment is refunded to its source automatically. The ticket shows MANAGER AT THE TILL, then SETTLED BACK
I clicked pay twice	The app prevents duplicate submissions	Only one payment request exists; check your wallet's pending queue and approve at most one

Tracking problems

Situation	What it means	What to do
The ticket has not moved in a while	Bitcoin confirmation is not a progress bar; blocks arrive when they arrive	See Payment and confirmation. The ticket never invents progress
I closed the browser mid-mint	Order state lives on the server	Open My Booth, look up your recipient address, and resume watching
I cannot find my order	Orders are keyed to the recipient address on the quote	Look up the exact recipient address you used, not another address from the same wallet
The portrait frame says unavailable	Both artwork sources are momentarily unable to serve verified bytes	Your Feline is unaffected; the inscription is on Bitcoin. The frame returns when a source can serve verified bytes. See Verified artwork

Site problems

Situation	What it means	What to do
KITCHEN CLOSED / mint unavailable	Minting is disabled or a dependency is unhealthy; intake fails closed	Nothing is wrong with your wallet or funds. Check house status and try later
The house clock says OUT OF ORDER	The block source is down, so the clock refuses to show a stale number	Purely informational; ordering is separately gated
A page failed to render	Rendering and order state are separate systems	Your reservations, payments, and Felines are unaffected. Reload

Still stuck?

Open Getting support. Support can read your order's true server-side state, which beats anyone's guess.