House Manual / Help / Troubleshooting Troubleshooting
Troubleshooting The most common situations, what they actually mean, and what to do. Every failure state in the app answers four questions: what happened, whether funds moved, whether your order is safe, and what to do next. This page collects them.
Situation What it means What to do No wallet detected The site found no wallet extension in this browser You do not need one. Type your receiving address manually and pay the bill from any wallet The wallet rejected the request You (or the wallet) declined. Nothing was sent, nothing was charged, your reservation is unchanged Choose Pay with Wallet again before the order expires The wallet refuses to prepare a payment from this account Some wallets protect accounts holding inscriptions or other assets by refusing to spend from them. This refusal protects you Pay from a clean account, or from a different wallet entirely The connected account changed Your wallet switched accounts mid-flow The recipient printed on your quote is unchanged; the quote is the truth. Reopen the recipient card to confirm where delivery goes Wrong network The wallet is on testnet or another network Switch the wallet to Bitcoin mainnet and retry
Situation What it means What to do THE BILL WENT COLD (quote expired) Signed quotes last 15 minutes and this one lapsed Request a fresh quote. Every component is recalculated and re-signed. Nothing was charged THE KITCHEN IS SLAMMED RIGHT NOW Another guest claimed the same Feline in the same instant. The house already retried your bill on its own and the table is still contested Print the bill again in a moment. No order was created, no credit was spent, and nothing was charged. Your credits and your place are untouched The reservation expired before I paid The order window closed unpaid Nothing was consumed and no credit was burned. Order again I paid, but the order had already expired Your payment confirmed after the window The payment is refunded to its source automatically. The ticket shows MANAGER AT THE TILL, then SETTLED BACK I clicked pay twice The app prevents duplicate submissions Only one payment request exists; check your wallet's pending queue and approve at most one
Situation What it means What to do The ticket has not moved in a while Bitcoin confirmation is not a progress bar; blocks arrive when they arrive See Payment and confirmation . The ticket never invents progress An item says ON HOLD FOR REVIEW That Feline is paused pending verified recovery. Eligible causes resume automatically; a consumed original payment requires an operator wallet Do not pay again. Use Contact support on the existing ticket for an update Payment says confirmed or unconfirmed at last check This is the recorded observation at the displayed time, not a new chain check Read the timestamp and the item's separate fulfillment state; do not pay again Payment confirmation says unavailable Trustworthy confirmation evidence is missing Do not treat this as a request to pay again. Keep the original ticket and transaction reference Several Felines show one payment transaction One transaction pays for the batch; every Feline has its own traits and fulfillment Read each item's status. A sibling's delivery does not complete a held item I closed the browser mid-mint Order state lives on the server Open My Booth , look up your recipient address, and resume watching I cannot find my order Orders are keyed to the recipient address on the quote Look up the exact recipient address you used, not another address from the same wallet The portrait frame says unavailable Both artwork sources are momentarily unable to serve verified bytes Your Feline is unaffected; the inscription is on Bitcoin. The frame returns when a source can serve verified bytes. See Verified artwork
Situation What it means What to do KITCHEN CLOSED / mint unavailable Minting is disabled or a dependency is unhealthy; intake fails closed Nothing is wrong with your wallet or funds. Check house status and try later The house clock says OUT OF ORDER The block source is down, so the clock refuses to show a stale number Purely informational; ordering is separately gated A page failed to render Rendering and order state are separate systems Your reservations, payments, and Felines are unaffected. Reload
Open Getting support . Support can read your order's true server-side state, which beats anyone's guess.
Financial facts are never jokes here. Everything else is fair game. A collectible, not an investment.